Return Policy

At Medusa Moto, we stand behind our products and want you to be completely satisfied with your purchase. We understand that sometimes a product may not be the right fit, and we've designed our return policy to be straightforward and fair.

Unopened & Uninstalled Products

Hercules Handguards returned within 30 days of delivery in their original, unopened packaging are eligible for a full refund with no restocking fees.

Customers are responsible only for return shipping costs.

Opened but Uninstalled Products

We understand that you may want to inspect your handguards before installation.

Products that have been opened but never installed are eligible for a full refund within 30 days of delivery, provided all components are complete, undamaged, and in new condition.

Customers are responsible for return shipping costs.

Opened & Installed Products

We understand that you may need to install your handguards to determine whether they're right for you.

However, due to the nature of our billet aluminum components, installation can leave minor cosmetic marks or marring, even when performed carefully. Once installed, these components can no longer be sold as new and often require refinishing, inspection, and replacement packaging.

For this reason, opened and installed Hercules Handguards are subject to a 20% refurbishing fee, deducted from the original purchase price of the returned product.

Returns must be initiated within 30 days of delivery. Customers are also responsible for return shipping costs.

Return Conditions

• Returns must be initiated within 30 days of delivery.

• All returned products must include their original components, mounting hardware, and accessories.

• Products must be free from crash damage, modifications, or excessive wear.

• Installed products must be in a condition suitable for refurbishment.

• Returns are subject to inspection upon receipt.

• Any applicable refurbishing fee will be deducted from the refund amount.

• Original shipping charges are nonrefundable unless the return results from an error on our part.

Products showing crash damage, significant modifications, or excessive wear are not eligible for standard returns.

Damaged, Defective, or Incorrect Orders

If you receive a defective, damaged, or incorrect product, please contact us before initiating a return.

These issues will be reviewed separately and are not subject to our standard refurbishing fee when confirmed to be our responsibility. Nothing in this policy limits any rights customers may have under applicable law.

How to Start a Return

To initiate a return, please contact sales@medusamotousa.com with your order number and reason for return.

Our team will provide return instructions. Please do not ship products back without first contacting us.

Once your return has been received and inspected, any approved refund will be issued to your original payment method, less any applicable refurbishing fees.

Medusa Moto USA

Built by riders. Backed by riders.